911 Acknowledgement

This 911 Acknowledgement (“911 Acknowledgement”) is agreed, acknowledged and accepted by Customer (“Customer” or “You”) in connection with Customer’s purchase and use of SECROM Services and/or other products or services provided by or through SECROM LLC (“SECROM”). The SECROM Services are governed by the Terms of Service (TOS) agreement that can be found on the SECROM’s website. Any capitalized terms not otherwise defined in this 911 Acknowledgement shall have the meanings ascribed to such terms in the TOS. In the event of any conflict between this 911 Acknowledgement and the TOS, this 911 Acknowledgement shall control.

911 and E911 Limitations. SECROM provides a limited access to the emergency calling services, where available, allowing users to access either a basic 911 or an Enhanced 911 (E911) service. Your access may differ depending on Your location and/or the communication device used, and emergency calling services may work differently than You have experienced previously, using the traditional wireline or wireless telecommunication devices and services. Some differences and limitations are detailed in this 911 Acknowledgement, and others are published in the appropriate documentation, and/or posted and updated on the SECROM’s website. It is your responsibility to check for the updates regularly.    

IT IS STRONGLY RECOMMENDED THAT YOU ALWAYS HAVE AVAILABLE AN ALTERNATIVE MEANS FOR PLACING EMERGENCY CALLS AND YOU DO NOT RELY AT ANY TIME ON SECROM SERVICES FOR PLACING EMERGENCY CALLS.

The users of IP Desk Phones or 911-Enabled Softphones may be able, where available, to dial 911 or similar emergency services directly from their IP Desk Phones or a 911-Enabled Softphone. Emergency calls cannot be placed through Softphones and other equipment that is not 911-Enabled. Calls to emergency services placed through a Softphone on a mobile device (e.g., a smartphone) may be automatically routed, where possible, to the native dialer of a mobile device, and the call will be handled by Your wireless service provider if wireless service is available. If Your wireless service is unavailable, the 911 call cannot be placed. A Softphone cannot place emergency calls over a Wi-Fi network. Emergency dialing is not available on Softphones operating on tablet or other mobile devices without a native phone dialer and a wireless service plan that supports calls to emergency services.

How it Works. When a SECROM user dials 911 on an IP Desk Phone or a 911-Enabled Softphone, the Digital Line number and the Registered Address You have provided may be sent, where possible, to an emergency center. In some areas, emergency operators have access to this information; however, in areas where only basic 911 service is available, the emergency operator answering the call may not be able to access Your Digital Line number and/or Your Registered Address. You should always be prepared to provide the emergency operator with Your Digital Line number and Registered Address in case if the call is dropped or disconnected. If You are unable to speak, the emergency operator may not be able to send help to Your location and/or call You back should the call be disconnected. SECROM does not control whether the emergency operator receives Your Digital Line number (telephone number or caller ID) and Registered Address and does not guarantee that Your Digital Line number and/or Registered Address will be provided to emergency operator and/or Your call will be successfully routed to the emergency service operator.

Emergency dialing with Your SECROM Services works differently than emergency dialing over a traditional phone service. Oftentimes, 911 calls dialed via a SECROM Service cannot be directed to the local emergency response center, and are instead, where possible, may be directed to a National Emergency Call Center (the “NECC”). That might happen, for instance, if there is a problem validating a Registered Address, if the Registered Address is an international location, or if the Registered Address is in an area that is not covered by the landline 911 network, or in other situations. 911 calls that are directed to the NECC may not include Your Digital Line number and/or Your registered address. An operator at the NECC may request Your name, location, and telephone number and may attempt to reach emergency responders in Your local area. Until You give the operator Your phone number, and location, the operator may not be able to call You back or dispatch help to Your location if the call is dropped or disconnected or else.

Availability. Accessing 911 via SECROM Services will not be possible, among other reasons, in the event of an Internet or power outage, Unplanned Downtime or Maintenance of SECROM Services, a Service Plan that does not offer 911 services, a trial, beta, or other limited SECROM Services availability program, if You do not have a cellular voice service (on the device operating a 911-Enabled Softphone), or if Your broadband, ISP, or SECROM Service is terminated or otherwise unavailable, if the Softphone or other equipment does not make 911 calls over the Internet or such functionality is severely limited. It is possible that network congestion or other difficulty may delay or prevent completion of a 911 call. 911 service may not be available if You are dialing from a Digital Line that is not a United States number or if such number does not support 911 calls.

Registering Your Location. You agree to register with SECROM immediately upon activation of Your Account the address of the physical location where You will use each Digital Line, including each Digital Line assigned to each IP Desk Phone, and each 911-Enabled Softphone. This is Your Registered Address of each Digital Line. You agree that You will accurately register and maintain such registration for each individual Digital Line assigned to each End User, IP Desk Phone, 911-Enabled Softphone or any other equipment, service, entity, or individual.

IF YOU OR YOUR END USERS RELOCATE OR RELOCATE ANY EQUIPMENT OR ELSE IN A WAY THAT ANY REGISTERED ADDRESS BECOMES INACCURATE, ERRONEOUS, OR MISSING, YOU AGREE AND AGREE THAT THIS IS YOUR RESPONSIBILITY TO IMMEDIATELY UPDATE THE REGISTERED ADDRESS THAT IT BECOMES CURRENT, ACCURATE, AND ERROR FREE. YOU ACKNOWLEDGE THAT IF YOU DO NOT UPDATE THE REGISTERED ADDRESS, ANY 911 CALLS MADE FROM THE DIGITAL LINE OR A DEVICE MAY BE SENT TO THE WRONG EMERGENCY RESPONSE CENTER AND WILL NOT TRANSMIT YOUR CURRENT LOCATION INFORMATION TO EMERGENCY RESPONDERS, WHERE POSSIBLE, DELAYING OR PREVENTING EMERGENCY ASSISTANCE TO YOU, OR THE 911 SERVICE MAY NOT BE AVAILABLE AT ALL. IT MAY TAKE UP TO SEVERAL HOURS FOR THE ADDRESS UPDATE TO TAKE EFFECT, AND IT IS YOUR RESPONSIBILITY TO MAKE SURE THAT YOUR REGISTERED ADDRESS WAS UPDATED, IS ACCURATE, AND ALWAYS REMAINS ACCURATE AND UP TO DATE. CUSTOMERS WITH MORE THAN ONE DIGITAL LINE ARE SOLELY RESPONSIBLE FOR ENSURING THAT AN ACCURATE AND UP TO DATE REGISTERED ADDRESS IS MAINTAINED FOR EACH IP DESK PHONE AND EACH 911-ENABLED SOFTPHONE, AND EACH END USER, AND THAT THEIR END USERS ARE AWARE OF HOW THE REGISTERED ADDRESS CAN BE CHANGED.

Text-to-911 Services. In some areas, emergency operators can receive text messages sent to 911 (Text-to-911). In areas where it is available and possible, Your SECROM Service may, where available, allow emergency Short Message System (SMS) messages to be transmitted using a 911-Enabled Softphone. Such messages are automatically directed to the native dialer of a mobile device (e.g., smartphone), allowing You to send a message via Your wireless service provider. If wireless service is unavailable, the message cannot be sent. Text-to-911 is not available on tablets or other mobile devices without a native phone dialer and a wireless service subscription.

Notification of Employees, Guests, or Other Users. You agree to notify all End Users, employees, contractors, guests, subscribers, or any person who may place calls or send messages using SECROM Services or may be present at the physical location where SECROM Services are used, of the limitations of 911 when using SECROM Services. You agree to affix a SECROM-provided upon your written request, sticker-warning that 911 services may be limited or unavailable in a readily visible place on each piece of equipment that might be used to access or use SECROM Services. You, Your End Users, and any person who may place calls or send messages using SECROM Services should always have an alternative means for placing 911 calls and/or sending messages to 911.

Access to Emergency Services Outside the U.S. Customer acknowledges that should a caller using SECROM Services from outside the continental United States to call 911, it may not be possible to place 911 call, or a caller may be instructed to hang up and call their local 911 service. Customer shall notify all users (i.e., business colleagues, employees, guests and other persons who may be present at the physical location where Customer uses SECROM Services) that 911 may not be available outside the United States and that 911 service may be limited in comparison to traditional 911 service. For clarity, 911 service may be supported, if available, only in the fifty United States and the District of Columbia and it is not provided in any U.S. territory or in international locations.

Disclaimer of Liability for Emergency Call Response.

YOU ACKNOWLEDGE AND AGREE THAT YOUR USE, AND USE BY YOUR END USERS, AND/OR GUESTS, OR OTHER THIRD PARTIES, OF 911 SERVICES AND TEXT-TO-911 SERVICES VIA SECROM SERVICES AND ANY PRODUCTS OR SERVICE PROVIDED BY OR THROUGH SECROM ARE SUBJECT TO THE LIMITATIONS DESCRIBED HEREIN.

The availability of certain features, such as transmission of a Registered Address or Your Digital Line number (caller ID or telephone number), depends on whether emergency response centers support those features, and are factors outside of SECROM’s control. SECROM relies on third parties to assist SECROM in routing, where possible, 911 calls and messages to emergency response centers, the NECC, and other authorities or organizations. SECROM does not have control over emergency response centers, the NECC, emergency responders, or other third parties. SECROM disclaims all responsibility for the conduct of emergency response centers, the NECC, and all other third parties involved in the provision of emergency response services. Accordingly, to the extent permitted by Law, You hereby release, discharge, and hold harmless SECROM from and against any and all liability relating to or arising from any acts or omissions of such third parties, SECROM, or other third parties involved in the handling of or response to any emergency or 911 call or message. You agree to indemnify and hold harmless SECROM, and any third-party provider(s) from any and all claims, losses, damages, fines, or penalties arising out of: (i) Your provision to SECROM of incorrect information, including physical addresses, or Your failure to update Your Registered Address; (ii) Your failure to properly notify any person who may place calls using SECROM Services of the 911 limitations; or (iii) the absence, failure, or outage of emergency service dialing using SECROM Services for any reason whatsoever; and (iv) the inability of any user of SECROM Service to be able to dial or access 911 or access emergency service personnel for any reason whatsoever.

You represent and warrant that You have made available and will maintain at all times traditional landline and/or mobile network telephone services that will enable all users of Your SECROM Services to call 911/112/999 and/or any other applicable emergency services number. You represent and warrant that You, Your End Users, and all other users will not use SECROM Services or any other product or service provided by SECROM in environments requiring fail-safe performance or in which the failure of SECROM Services could lead to death, personal injury, or physical or environmental damage.

Accordingly, You agree that SECROM, its partners, agents, service providers, licensors, resellers, and suppliers shall not be responsible or liable for, and You agree to fully, finally, and forever release, discharge, indemnify, and hold harmless SECROM, its partners, agents, service providers, licensors, resellers, and suppliers from and against any claim based on, resulting from, or relating to any acts or omissions related to the handling of, or not handling of, or response, or lack of response, to any emergency call or other communications in connection with  SECROM Service or any other product or service provided by or through SECROM.

Acknowledgment. By clicking the “I Accept” button, Customer represents, warrants, agrees and acknowledges that Customer has received, read, understands and agrees to the terms and conditions of this 911 Acknowledgement and is duly authorized to execute this document.

 

 

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Customers must be qualified to use SECROM. Certain products and services are only available to U.S. Persons, as defined in the International Traffic in Arms Regulations. Qualifications are subject to change without notice. Other limitations apply. All product names, logos, and brands are property of their respective owners. All company, product and service names used in this website are for identification purposes only. Use of these names, logos, and brands does not imply endorsement.

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